At Hand Block Nest (Salasar Balaji Textiles and Handicraft), we value your trust and ensure a smooth shopping experience.
- Order Cancellation:
- Customers may request order cancellation within 24 hours of placing the order.
- Once the product is dispatched, cancellation requests cannot be entertained.
- Refund Policy:
- Refunds will be processed only for cancellations made within the eligible time frame.
- The refund will be credited to the original payment method within 7–10 working days.
- Return Policy:
- Returns are accepted only in cases of damaged, defective, or wrong product delivery.
- Customers must raise a return request within 48 hours of receiving the order by emailing us at sbhtextile@gmail.com.
- Non-Refundable Items:
- Customized, hand-block printed, or handcrafted items may have slight irregularities and are not eligible for return/refund as these variations are a part of handmade craft.